Having just returned from the 2019 Business Excellence Forum and Awards I am feeling inspired and happy to have spent time with my brilliant coaches Gary Keating and Jane Carvell of ActionCOACH Bristol https://actioncoach.co.uk/coaches/gary-keating/ together with a group of their talented clients.
What follows are my favourite notes and soundbites from the conference.
Sir Clive Woodward spoke about the DNA of a champion and also about how great teams are formed.
“GREAT TEAMS ARE MADE OF GREAT INDIVIDUALS - GET EACH INDIVIDUAL PERFORMING AT THEIR OPTIMUM LEVEL”
“ENABLE EACH PERSON TO TAKE RESPONSIBILITY FOR THEIR OWN LEARNING”
Performance Under Pressure
Winners are those who perform best under pressure and who can think clearly under that pressure.
Prepare for all situations…have a plan
Winning teams are made from a winning culture. This culture is based upon Leadership, Partnership (both internal within the company and outside) and Teamship.
Teamship is a brilliant concept.
In simple terms you get the team to come up with an agreement that 100% of them sign up to. You can start with simple thing like dress code or punctuality. Let your team come up with the rules. Bring your teamship rules to life by making them fun. Don’t do too much at once and drip feed these rules in.
You can take a look here to learn more from Clive
is a sales communication expert and lead conversion guru. Down to earth, authentic and entertaining - her session was one of my event highlights.
“THE FUTURE IS OWNED BY THE UNFORGETTABLE”
It’s all about the story….tell a story to seat people at the table. At your table.
Take a look at these two videos from Nicky, they are both short views and are well worth it. All of us in business are sales people - it gives a really good insight into her techniques:
This one is from her work at Halfords, it’s brilliant how she gets involved with the customers:
For me personally, this was the take away from the whole two days…..
“PUT THE WHOLE OF WHO YOU ARE... BEHIND THE FORCE OF WHAT YOU DO... AND YOU WILL SURELY GET THERE”
Damian Keyes did an excellent session on social media and focussed on giving value:
“LOOK AFTER PEOPLE LIKE THEY HAVE NEVER BEEN LOOKED AFTER BEFORE”
Find out more about Damian here - his book looks fabulous: https://damiankeyes.com
James Clear https://jamesclear.com
is the good habits guru. I think we all came away with ideas of small habits/rituals we can make that will over time make a big difference. Focus on getting 1% better each day.
For example “After I make my first cup of coffee of the day, I will meditate for 1 minute”
“EVERY ACTION YOU TAKE IS A VOTE FOR THE PERSON YOU WISH TO BECOME”
“A HABIT IS A LIFESTYLE TO BE LIVED”
Jo Fairley shared the story of the founding of Green & Blacks.
This is the first time I have heard someone of her calibre speak on stage and share their love of PR and its importance to the growth of their brand. Thank you Jo! I was especially impressed by how much she has used and uses print. It’s easy to discount print as being old- fashioned but as Jo said, each time they had something in print they saw a spike in sales.
I would encourage you to follow Jo and her business journey for inspiration (and she gave us all chocolate!): https://www.josephinefairley.com
Brad Sugars https://bradsugars.com is the founder of ActionCOACH and he entertained and inspired us to look at our business systems as a way to save time and ultimately money. His book Instant Systems is well worth a read.
My team will be getting used to us documenting everything we are doing on a day to day basis so we can create checklists. My favourite bit:
“DO THE WORK ONCE, KEEP THE CLIENT FOREVER”
The 2 days ended with the brilliant Steve Judge - an inspirational story, and such a lovely guy as well. I really enjoyed meeting him. If anyone will inspire you to stop making excuses and to get on with it, he will: http://steve-judge.co.uk
I can’t do a write up without mentioning my client Sophia Ali of Amma Life https://ammalife.co.uk who was a finalist in the ecommerce category on the Thursday night awards. Keep up the hard work Sophia, you are changing lives.